Hostess (Assistant Reception)

Hostess/host ( Assistant Reception)

Our elegant dining room and beautiful cocktail bar has all the hallmarks of a great restaurant where the ambience is one of understated sophistication, outstanding food and beverage and impeccable service. This topped with one of the best 180 degree views of Victoria Harbor in Hong Kong (bar-facing, unbeatable view from the office!)

Every person plays a valuable part in ensuring we continually strive to be better and make a significant contribution in driving the success of the business. Our Front of House team embodies these values as the first point of contact for all customers.

Hostess Benefits:

• Attendance Bonus
• Mandatory Provident Fund
• 5 working days per week
• Generous staff discount
• Meal whilst on duty
• End of Year bonus
• 16-20 days annual leave

Hostess Key Roles Responsibilities:

· Work with the Head Receptionist team to ensure the smooth running of the Reception and Guest services

· Support the drive and Motivation of the team by looking for areas where they can deliver more

· Support the Head Receptionist and your colleagues to deliver exceptional customer service at all times

· Be the face of the Restaurant and the first point of contact for the Customers

· Ensure adherence to company policies, controls and standards

Key Performance Indicators:

· Ensure all our customers are welcome and engaged

· Customer feedback, health & safety standards,

· Ongoing feedback from line managers, peers and team. Ensure standard of procedures and service level (SOPs) are understood across the team and well executed

· Ensure a faultless guest experience across the restaurant and ensure any complaints are addressed immediately

· Supporting any administrative duties, ensuring they are completed accurately and on time

· Liaise with the Reservation team to ensure a smooth customer experience for our customers

Customer service:

· Demonstrate thorough product knowledge

· Ensure the Menus is displayed and is accurate

· Ensure you are aware of any menu changes and can accurately inform the customers

· Ensure all allergen information is easily available to the employees and customers

· Ensure due diligence of H&S standards free of hazards and accidents reported correctly and of minimal occurrence

· Awareness of security procedures and act upon them

· Liaise Regularly with the reservations team to ensure all customer bookings are accurate and clear

· Think widely while focusing in on important detail generating winning ideas

· Ensure a good understanding of the area so you direct the customers in the appropriate way

Operational Standards:

· Ability to multitask, prioritize and manage time effectively

· Solid interpersonal and communication skills

· Build strong relationships with other departments and your colleagues

· Ability to think quickly and rationally to ever-changing situations

· Demonstrate the desire and curiosity to become an expert within your role and the wider business

· Convey a positive outlook and approach, even in stressful situations.

· Develop an Achieving Together environment across the restaurant

· Develop supportive relationships both internally and externally

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